Partner Network Participation Agreement
Effective date: 2026-07-20·Version 1.1
PARTNER NETWORK PARTICIPATION AGREEMENT
Version: 1.0 · Effective date: To be determined following legal review (DRAFT)
1. Parties and Definitions
This Partner Network Participation Agreement (the "Agreement") governs the relationship between BM İNTERNET MAĞAZACILIK VE ELEKTRONİK TİCARET HİZMETLERİ LİMİTED ŞİRKETİ ("tamkonum", the "Company", "we") and the independent service provider, natural or legal person, joining the tamkonum Partner Network (the "Partner", "you"). The Company's full identity and contact details are set out in the Terms of Service and the Privacy Policy.
Definitions
- Partner Network: The marketplace of independent professionals offering, upon a listing owner's request, professional video, photography, unmanned aerial vehicle (drone), 360° tour, live streaming and post-production (production) services.
- Operator: The natural person who actually performs the work. An individual Partner has a single operator; a Partner Agency has multiple operators. The seal and location record are always bound to the Operator.
- Customer / Listing Owner: The User who requests the Partner's service.
- Assignment: The work record established between a Customer and a Partner.
- Deliverable: The video, photograph or other media produced within the scope of an Assignment.
- Platform: The tamkonum mobile application, website and related digital services.
2. Subject Matter and Status of the Partner
2.1. tamkonum is a hosting provider within the meaning of Law No. 6563; within the Partner Network it merely provides the technical infrastructure that matches the Customer with the Partner.
2.2. The Partner is an independent service provider. This Agreement does not create any employment, employer-employee, partnership or agency relationship between the parties. The Partner is solely responsible for its own tax, social security and professional obligations.
2.3. tamkonum is not a party to the service relationship between the Partner and the Customer; the Partner performing the service is responsible for the nature or defects of the Deliverable.
2.4. Partner Agency and team responsibility: A multi-operator Partner (Partner Agency) is responsible toward the Company and the Customer for the Platform work of every Operator it invites to its team. The Agency Owner undertakes to manage its Operators so that they work in accordance with this Agreement and the Partner Agency Team Membership Agreement. Where a dispute between the Agency and an Operator affects the Customer's interest, the Company may protect the relevant Assignments and freeze pending payments due to the Agency. When an Operator is invited, this responsibility is expressly reminded to and acknowledged by the Agency Owner.
3. Participation Requirements and Identity
3.1. Participation in the Partner Network requires being at least 18 years of age and holding a genuine, phone-verified account.
3.2. Each Operator joins with their own account. Creating an account on behalf of another person or a fake sub-user by entering a name is prohibited. The account is non-transferable.
3.3. The Partner agrees to record, during onboarding, a self-introduction trust video (the "Introduction Video"). The Introduction Video is renewed once every twelve (12) months; it is shown to Customers during partner selection within the Partner Network and is additionally provided to the Customer when the Partner is assigned to an Assignment.
3.4. The Partner submits a portfolio/sample work demonstrating the quality of the service offered. Work shown in the portfolio must have been actually produced by the Partner.
4. Neutrality
4.1. The trust foundation of the Partner Network is neutrality. An active Partner may not be a member or owner of any listing-producing business (real estate agent/corporate account). A Partner wishing to move into such a role must first exit Partner status.
4.2. Exception: The Partner may list their own or their family's residence under their individual user identity (in a limited number, with a "my own home" declaration); this is not deemed a breach of neutrality.
5. Appointment, Attendance and Location Verification
5.1. The Partner performs the accepted Assignment on the agreed day and time. At the appointment time, at the property, the Partner makes an on-site location report (a location and time record proving physical presence at the property); location information may not be falsely reported, and this report is solely evidence of physical presence.
5.2. Mutual rescheduling is free of charge. In the event of a Partner-initiated cancellation, the full fee is refunded to the Customer and an adverse record is created against the Partner. Failure to attend the appointment carries a more severe consequence. Failure to arrive on time directly affects the punctuality rating.
6. Performance and Quality
6.1. The Partner complies with the scope, deliverables and deadline agreed in the Assignment.
6.2. A Partner filming with their own equipment (outside the application) agrees to produce, for comparison purposes, an application-sealed verification clip of at least 30 and at most 60 seconds, to upload the media within a maximum of 12 hours, and to enter a location/room label for each video.
6.3. The Deliverable is held in a pending-approval staging area until Customer approval; the Partner cannot write directly to the Customer's listing. Approved media is moved to the listing.
6.4. The Deliverable must meet the objective quality baseline. In a quality dispute, arbitration is conducted over the sealed Deliverable stored in the system; if an objective defect is verified, the fee is resolved in favor of the Customer (refund / re-shoot).
7. Intellectual Property and Portfolio
7.1. The use of the Deliverable in the Customer's listing is licensed via the Assignment. The Partner may display the Deliverable in its publicly accessible portfolio only with the Customer's express and prior consent; without consent, it may not be displayed. Consent may be withdrawn prospectively.
7.2. Portfolio display is consistent with the seal-identity principle: the Partner may present as its own work only work it has actually produced.
8. Confidentiality and Protection of Personal Data
This article is an essential element of this Agreement. Its breach gives rise to the most severe sanctions as well as the Partner's personal legal and criminal liability.
8.1. The Partner acknowledges that, while performing the service, it accesses personal data and private life relating to the Customer, the property, the property's residents and its location: precise address and location, interior images of the property, Customer identity and contact information, and images and sounds that may belong to third parties.
8.2. The Partner processes such data solely for the purpose of performing the relevant Assignment; it may not use, reproduce, store, publish or share it with third parties for any other purpose.
8.3. After uploading raw footage captured outside the application to the Platform, the Partner deletes it from its own devices and environments; it keeps no backup/copy.
8.4. The Partner may not disclose in any medium the Customer's exact address, identity and contact information; portfolio display is limited by Article 7 and Customer consent (anonymous / district level by default).
8.5. The Partner exercises utmost care for privacy in recordings containing identifiable images/sounds of the property's residents or third parties; it does not violate the reasonable privacy expectations of the Customer or the persons concerned.
8.6. The Partner agrees to comply with Law No. 6698 on the Protection of Personal Data ("KVKK") and related legislation, and with the Company's confidentiality and data security instructions. It shall promptly report any suspected data breach to kvkk@tamkonum.com.
8.7. The obligations in this article remain in force indefinitely, even after the Agreement terminates for any reason.
9. Payment, Commission and Invoicing
9.1. The Customer pays the full service fee through the Platform. The fee consists of the service price set by the Partner (which may not be below the floor price set by the Company) and the Company's commission.
9.2. The Company remits the Partner's net fee to the Partner after deducting its commission from the collected amount. This remittance is made against an invoice if the Partner is a taxpayer, or an expense voucher (gider pusulası) if not. tamkonum provides no escrow service in this relationship; its obligation is limited to collection and remittance.
9.3. The Partner is solely responsible for the tax obligations relating to its service (including VAT) and consults its financial advisor where necessary.
9.4. Requesting off-Platform payment is strictly prohibited. The Partner may not direct the Customer off the Platform or request payment outside the Platform.
10. Breach and Sanctions
10.1. In the event of breach of this Agreement, the Company applies graduated sanctions according to the severity of the breach:
| Sanction | Triggering case |
|---|---|
| Rating decrease | Lateness, minor quality shortcomings (reflected in punctuality/quality rating) |
| Adverse record | Assignment cancellation, failure to attend, accepting but not performing (+ full refund to Customer) |
| Suspension | Repeated adverse records, expired Introduction Video, pattern of quality complaints, neutrality breach — profile removed from the showcase, reinstated upon remedy |
| Fee resolved in favor of the Customer | Verified quality defect, cancellation or failure to attend |
| Permanent removal / termination | Fraud, false reporting of location, off-Platform payment or diverting the Customer off the Platform, false identity, serious/repeated neutrality or confidentiality (Article 8) breach |
10.2. Sanction thresholds and tiers are determined and may be updated by the Company; tiers may be skipped in serious breaches.
11. Liability and Indemnification
11.1. The Partner is liable for any and all damages that the Company or the Customer may suffer as a result of any act or omission in breach of this Agreement, and agrees, declares and undertakes to indemnify such damages.
11.2. In particular, in cases of breach of confidentiality (Article 8), false reporting of location, use of false identity, off-Platform payment or diverting the Customer off the Platform, or infringement of intellectual property or personality rights, the Partner is liable — in addition to direct damages — for the claims, penalties and compensation of third parties and administrative authorities.
11.3. Where a third-party claim, lawsuit or administrative sanction arises against the Company due to the Partner's act or omission and the Company is obliged to make a payment, the Company may seek recourse from the Partner for the full amounts paid.
11.4. The Company reserves the right to set off any damages and indemnification receivables against payments to be made to the Partner.
12. Term, Termination and Exit
12.1. The Agreement enters into force upon approval of the Partner's application and remains in effect until terminated by either party.
12.2. The Partner may exit the Network by closing its profile when it has no ongoing Assignment; an Operator may leave its team. Exit releases the neutrality restriction.
12.3. The Company may immediately terminate the Agreement in the event of a serious breach. Termination or suspension does not eliminate the obligation to complete or fairly wind down open Assignments, nor the obligations under Article 8 and Article 11.
13. Miscellaneous
13.1. This Agreement applies together with the Terms of Service, Privacy Policy, KVKK Privacy Notice and Community Guidelines; in the event of conflict, this Agreement, being specific to the Partner relationship, prevails.
13.2. The Company may update the Agreement; material changes are notified to the Partner.
13.3. This Agreement is governed by Turkish law; the Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes.