Refund & Right of Withdrawal Policy

Effective date: 4 June 2026 · Version: 2.0

This Refund & Right of Withdrawal Policy (the "Policy") sets out the terms governing refunds and the right of withdrawal for the paid digital services offered through the tamkonum platform (https://tamkonum.com) by the seller identified below. This Policy has been prepared in accordance with Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.

Seller Information

• Legal Name: BM İNTERNET MAĞAZACILIK VE ELEKTRONİK TİCARET HİZMETLERİ LİMİTED ŞİRKETİ
• Brand / Platform: tamkonum
• Website: https://tamkonum.com
• Address: Merkez Mah. Abide-i Hürriyet Cad. No: 211 İç Kapı No: 64 Şişli/İstanbul
• Phone: +90 850 123 45 67
• Refund / Support E-mail: destek@tamkonum.com
• MERSIS No: 0178077397900019

1. Scope

This Policy covers the paid digital services offered for sale through the tamkonum platform and performed instantly in the electronic environment. These services include, but are not limited to:

• Subscription (membership plans),
• Listing boost (highlighting) services,
• Live streaming package,
• Construction project advertising.

All payments are collected through the Tosla 3D Secure infrastructure; the consumer's card details are not stored by tamkonum. These services qualify as digital content and services and are performed instantly in the electronic environment upon confirmation of purchase.

2. Right of Withdrawal (General Rule)

Pursuant to the Regulation on Distance Contracts, as a general rule the consumer has the right to withdraw from service contracts within 14 (fourteen) days from the date the contract is concluded, without giving any reason and without paying any penalty.

Where the right of withdrawal is available, the consumer may exercise it within this period by submitting a withdrawal notice to destek@tamkonum.com.

3. Exception to the Right of Withdrawal (Instantly Performed Digital Services)

Pursuant to Article 15 of the Regulation on Distance Contracts, the consumer cannot exercise the right of withdrawal in contracts concerning services whose performance has begun with the consumer's approval before the withdrawal period expires, as well as services performed instantly in the electronic environment and intangible goods delivered instantly to the consumer.

The subscription, listing boost (highlighting), live streaming package, and construction project advertising services offered through tamkonum fall within this exception. During the purchase process, the consumer expressly approves that:

• the service will be performed instantly in the electronic environment,
• they request that performance begin immediately,
• they will lose the right of withdrawal once performance begins.

This approval is presented to and confirmed by the consumer during the purchase flow.

4. Subscription Cancellation

• Where a subscription is cancelled, it terminates at the end of the current period; the consumer continues to benefit from the service until the end of the period.
• Upon cancellation, automatic renewal is stopped and no fee is charged for the following period.
• No refund is made for the current period that has already begun, since the service is being performed throughout that period.

5. Refunds for Services Whose Performance / Broadcast Has Begun

For listing boost (highlighting) and similar services whose performance has begun or whose broadcast has taken place, no refund of the fee is made, as the service is deemed to have been performed instantly. The same principle applies to live streaming packages whose broadcast has begun and construction project advertisements that have gone live.

6. Cases Where a Refund Is Made

In the following cases, the amount that could not be performed or was charged in error is refunded to the consumer:

• Double / duplicate charge: A fee being charged more than once for the same service,
• Service not performed at all / failed service: The service not being performed at all due to a technical reason or system error,
• Incorrect charge: Charging of an incorrect amount or an incorrect item.

In such cases, the amount charged in excess or unduly is refunded.

7. Refund Method and Period

Where a refund is made, the amount is returned to the same card or payment instrument used to make the payment. The refund is completed within at most 14 (fourteen) days following acceptance of the refund request. The time for the amount to be reflected in the consumer's account may vary depending on the processing times of the relevant bank and card institution.

8. Applications

Refund or withdrawal requests are submitted to destek@tamkonum.com, stating the transaction number and information relating to the request (the service purchased, date, amount, etc.). Applications are reviewed and the outcome is communicated to the consumer.

9. Resolution of Disputes

In disputes arising from this Policy and the services subject to sale, the consumer may apply, within the applicable monetary limits, to the Consumer Arbitration Committees or the Consumer Courts. The monetary limit to be taken into account for applications to the Consumer Arbitration Committees is determined on the basis of the monetary limits determined and annually updated by the Ministry of Trade.

10. Reference to Other Documents

This Policy is to be read together with the Distance Sales Contract and the Preliminary Information Form presented to the consumer during purchase, and forms an integral part of those documents. In the event of conflict, the provision more favourable to the consumer applies.