Distance Sales Agreement

Effective date: 4 June 2026 · Version: 2.0

This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller/Provider and the Buyer whose details are set out below, in accordance with the provisions of Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts. This Agreement has been presented to the Buyer together with the Preliminary Information Form and has been read and accepted by the Buyer.

1. Parties

1.1. Seller / Provider

• Trade Name: BM İNTERNET MAĞAZACILIK VE ELEKTRONİK TİCARET HİZMETLERİ LİMİTED ŞİRKETİ
• Brand: tamkonum
• Website: https://tamkonum.com
• Address: Merkez Mah. Abide-i Hürriyet Cad. No: 211 İç Kapı No: 64 Şişli/İstanbul, Türkiye
• Phone: +90 850 123 45 67
• E-mail: destek@tamkonum.com (sales/refunds), kvkk@tamkonum.com, iletisim@tamkonum.com
• MERSIS No: 0178077397900019
• Trade Registry No: 11416-5
• Tax Office / Tax No: İstanbul Şişli Tax Office / 1780773979

Hereinafter referred to as the "Seller", the "Provider" or "tamkonum".

1.2. Buyer (Consumer)

• Full Name: [Full Name: ___]
• Address: [Address: ___]
• E-mail: [E-mail: ___]
• Phone: [Phone: ___]

Hereinafter referred to as the "Buyer" or the "Consumer".

Before approving this Agreement electronically, the Buyer acknowledges and declares that they have read and confirmed the Preliminary Information Form, which contains the Seller's identity and contact information set out above, the essential characteristics of the service subject to sale, its total price including taxes, the information regarding the method of payment and performance, and the conditions relating to the right of withdrawal.

2. Definitions

The following definitions apply to the implementation of this Agreement:

• Ministry: The Ministry of Trade of the Republic of Türkiye.
• Law: Law No. 6502 on the Protection of the Consumer.
• Regulation: The Regulation on Distance Contracts.
• Service: The subject matter of any consumer transaction other than the supply of goods, performed or undertaken to be performed in return for a fee or benefit; specifically, the paid digital services offered by tamkonum in the electronic environment, such as subscription packages, listing promotion (boost), live streaming packages and construction project advertising.
• Consumer: A natural or legal person acting for non-commercial or non-professional purposes.
• Distance Contract: A contract concluded for the remote marketing of goods or services without the simultaneous physical presence of the seller or provider and the consumer.
• Durable Medium: Any tool or medium such as short message, electronic mail, internet, disk, CD, DVD, memory card and the like, which enables the information sent by the consumer or sent to the consumer to be recorded in a manner that allows it to be examined for a reasonable period of time consistent with its purpose, to be copied without alteration, and to be accessed in its original form.
• Digital Content: Data provided in digital form, such as computer programs, applications, games, music, video and text.

3. Subject of the Agreement

The subject of this Agreement is the sale and performance of the paid digital services purchased by the Buyer electronically through the tamkonum website and mobile application, the characteristics and sale price of which are specified below, and the determination of the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation.

Within the scope of Law No. 6563 on the Regulation of Electronic Commerce, tamkonum acts as a hosting provider; it is not a real estate agent, advisor or broker. tamkonum is not a party to any real estate sale, purchase or rental transaction between users, does not provide any escrow service for such transactions, and cannot be held liable for such transactions. The subject of this Agreement is solely the digital services provided by tamkonum directly to the Buyer.

4. Essential Characteristics, Price and Method of Payment of the Service

4.1. Essential Characteristics of the Service

The digital services subject to sale are, depending on the type of service shown to the Buyer at the time of purchase, one or more of the following:

• Subscription Packages: Membership packages providing access to additional in-platform features and rights for a specified period.
• Listing Promotion (Boost): A service making the Buyer's listing more visible in the feed and search results for a specified period.
• Live Streaming Packages: Packages providing rights relating to live streaming features and capacity.
• Construction Project Advertising: Advertising services for the promotion of construction projects through the platform.

The scope, duration and limits of each service are specified in the package details shown to the Buyer on the platform at the time of purchase.

4.2. Total Price

The total price of the service subject to sale, including VAT, is the current amount set for the relevant service/package. This price is clearly displayed to the Buyer at the time of purchase and approved by the Buyer. All costs including taxes belong to the Buyer and are included in the price.

4.3. Method of Payment

Payments are carried out through the Tosla virtual POS infrastructure with 3D Secure security verification. Card information is not stored by tamkonum; the payment transaction is processed through the secure infrastructure of the payment institution. Performance of the service does not commence unless the payment is approved.

5. Performance

5.1. Immediate Performance

The digital services subject to sale are performed in the electronic environment immediately upon approval of the payment or, depending on the nature of the service, throughout the purchased subscription/package period. Performance of the service commences when the relevant service is activated in the Buyer's account.

5.2. One-Time Services

One-time services such as listing promotion (boost), live streaming packages and construction project advertising are limited to the period or capacity for which they are purchased; they automatically terminate upon expiry and do not renew on their own.

5.3. Automatically Renewing Subscriptions

Subscription packages may be offered as automatically renewing subscriptions, as indicated at the time of purchase. In this case, unless the Buyer cancels before the end of the period, the subscription automatically renews for the next period at the same price and under the same conditions. The Buyer may cancel their subscription at any time from the account settings; the cancellation takes effect at the end of the current paid period, and no refund is made for the ongoing period. The distinction between one-time and automatically renewing subscriptions is clearly displayed to the Buyer at the time of purchase.

6. Right of Withdrawal

6.1. General Rule

As a rule, the Consumer has the right to withdraw from service contracts within fourteen (14) days from the day the contract is concluded, without showing any justification and without paying any penalty.

6.2. Exception to the Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal in cases where it has been previously notified that the right of withdrawal cannot be exercised in respect of services whose performance has commenced with the consumer's consent and intangible goods (digital content and services) performed immediately in the electronic environment.

The subscription packages, listing promotion (boost), live streaming packages and construction project advertising offered by tamkonum are of the nature of digital services performed immediately in the electronic environment. At the time of purchase, the Buyer expressly accepts and approves that:

• performance of the service will commence immediately with their consent,
• upon commencement of performance, the right of withdrawal in respect of these services will cease to exist.

The Buyer's express consent to this effect is obtained and recorded electronically during the purchase flow.

6.3. Withdrawal for Services Not Yet Performed

In respect of services that have been purchased but whose performance has not yet commenced and which have not been used at all, the Buyer may exercise the right of withdrawal within 14 days from the day the contract is concluded.

6.4. Withdrawal Notice

In cases where the right of withdrawal can be exercised, the Buyer shall notify their withdrawal decision in writing (by e-mail) to destek@tamkonum.com within the 14-day period. The notice must clearly state the Buyer's identity information, purchase information and intention to withdraw.

7. Refund Procedure After Withdrawal

Within 14 days from the date a valid withdrawal notice reaches the Seller, the service price is refunded in a single transaction in a manner consistent with the payment instrument used by the Buyer at purchase (through the same payment method). No cost is charged to the Buyer due to the refund. The time for the refund to be reflected in the Buyer's account is subject to the processes of the relevant bank or payment institution.

8. Default

In the event that the payment transaction is not approved by the payment institution, the card has insufficient balance, a chargeback occurs, or for similar reasons the price is not transferred to the Seller, the Seller is released from the obligation to perform the service and may suspend or stop the relevant service if it has been activated. In the event that the Buyer falls into default, the Seller's rights under the applicable legislation are reserved.

9. Force Majeure

In cases of force majeure that develop beyond the control of the parties and are unforeseeable and unavoidable, such as natural disasters, fire, epidemic disease, war, terrorism, strikes, internet infrastructure or electricity outages, payment infrastructure failures, and decisions of public authorities, the parties' inability to perform their obligations shall not be deemed default. Obligations are suspended for the duration of the force majeure. If the force majeure exceeds 30 days, either party may terminate the Agreement; in this case, the price relating to the service not yet performed is refunded to the Buyer.

10. Intellectual Property

The intellectual and industrial property rights relating to the tamkonum brand, website, mobile application, software, design, interface, content and all digital services offered belong to the Seller or its licensors. The Buyer cannot claim any right over these elements beyond the right of use granted to them within the scope of the service purchased; they cannot copy, reproduce, distribute or use them for commercial purposes.

11. Protection of Personal Data

The Buyer's personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and the relevant legislation. Detailed information regarding the processing of personal data can be accessed through the tamkonum Privacy Policy and KVKK Privacy Notice. Requests relating to personal data can be submitted to kvkk@tamkonum.com.

12. Evidential Agreement

The parties agree that, in disputes that may arise from this Agreement, the electronic records, log records, and transaction and purchase records kept in tamkonum's database, servers and systems shall constitute conclusive and exclusive evidence within the meaning of Article 193 of the Code of Civil Procedure No. 6100. This article is in the nature of an evidential agreement.

13. Resolution of Disputes

In disputes arising from this Agreement, for disputes within the monetary limits determined and announced annually by the Ministry of Trade, the Consumer Arbitration Committees of the Consumer's place of residence or the place where the transaction was carried out are competent; for disputes exceeding this monetary limit, the Consumer Courts are competent. The Buyer may file their complaints and objections with the aforementioned authorities within the framework of the monetary limits determined annually by the Ministry of Trade of the Republic of Türkiye.

14. Entry into Force

This Agreement consists of 14 articles and has been concluded and entered into force upon being read, accepted and approved by the Buyer in the electronic environment. The Buyer accepts, declares and undertakes that they have read and understood all the terms of this Agreement and the Preliminary Information Form, and that they have carried out the purchase transaction accordingly.